Four ways to step back from MegaBonanza
MegaBonanza gives you four levels of stepping back: a soft time-out, marketing opt-out, full self-exclusion, and permanent account closure. They sit on a clear ladder, from "I just need a quick break" to "I want this account gone forever". Every level is reachable from the same Account → Player Safety page in the lobby, and every level is free.
Which option fits your situation
Short time-out
Pause the account for 24 hours, 7 days or 30 days. Useful when you want a clean break without a long commitment.
Opt out of marketing
Stop promo emails and push notifications instantly. Account stays active, lobby still works as normal.
Self-exclude
Hard lock for at least six months. Cannot be reversed before the period ends. Designed for an enforced break.
Permanent closure
Delete the account and any associated personal data. The action is irreversible after the 30-day grace window.
How to close your account
- 1
Open Account → Player Safety
From the avatar in the top-right of the lobby, open Account and pick Player Safety. Every option lives here.
- 2
Choose Close Account
Scroll to the bottom of the page and tap Close Account. Pick the reason from the dropdown (optional, used to improve the platform).
- 3
Confirm via email
We send a confirmation link to the email on file. Click it within 24 hours to lock the closure request in.
- 4
30-day grace window
The account is suspended immediately. Personal data is removed after 30 days unless you cancel by emailing support inside that window.
What happens to your coins
Because MegaBonanza is a free social casino, virtual coins have no monetary value and cannot be exchanged for cash, prizes or anything else of legal value. Closing your account does not entitle you to a refund of any coin pack you may have purchased — coin packs are paid for the entertainment value alone. Any unused coins are deleted with the account at the end of the 30-day grace window.
Re-opening a closed account
If you change your mind during the 30-day grace window, email our support team from the address on file and request a cancellation of the closure. Outside the grace window, the account and all associated data are permanently removed and cannot be restored. You are welcome to register a new account at any point, subject to our standard age and eligibility checks.
If self-excluded, do not register again
If you have self-excluded, please honour that exclusion. Attempting to register a new account using a different email, name or device defeats the purpose of the tool and undermines the support you have set in place for yourself. Confidential, free help in Canada is available 24/7 via ConnexOntario on 1-866-531-2600. See the Player Safety page for the full list of resources.
Data deletion under PIPEDA
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents have the right to request deletion of personal information held by an organisation. Permanent account closure on MegaBonanza triggers this deletion automatically. Some information may be retained where required by law, for example transaction records relating to coin pack purchases, and this is detailed in the Privacy Policy.